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ADHDX

Governance at ADHDX

Complaints

How to raise a concern about our service, and how we put things right.

Complaints lead

Portrait of Dr Essam Abdelhakim

Dr Essam Abdelhakim

Chief Medical Officer · Clinical Safety Officer

+44 7387 268709essam@adhdx.co.uk

We take every concern seriously. Complaints are reviewed by our complaints lead, and what we learn from them feeds back into how we run the service.

How to raise a complaint

Contact our complaints lead directly by phone or email using the details above.

What happens next

  • We acknowledge your complaint and make sure we have understood the concern.
  • Our complaints lead investigates, involving the relevant clinicians where needed.
  • We respond with our findings and any actions we are taking as a result.

If you would rather speak to someone outside ADHDX, you can share your experience with the Care Quality Commission at any time at cqc.org.uk/give-feedback-on-care.